Rückfrage erstellen

Als Benutzer mit „Administration“-Berechtigung eine Rückfrage erstellen

1. Navigieren Sie zum Rückfragen-Tool des Projekts.
2. Klicken Sie auf +Erstellen.
3. Geben Sie im Abschnitt Anforderung die folgenden Informationen ein:
   • Betreff*. Geben Sie einen beschreibenden Titel für die Rückfrage an. 
   • Frage*. Wenn Sie die Rückfrage erstellen, geben Sie die Frage ein . Wenn Sie die Rückfrage bearbeiten, ändern Sie sie. Hinweis: Es wird empfohlen, in Ihrer Frage stets alle zusätzlichen Hintergrundinformationen zu dokumentieren, die von der mit der Beantwortung beauftragten Person benötigt werden.
   • (Optional) Anhänge.
4. Füllen Sie auf der Registerkarte Allgemein das Formular mit den entsprechenden Informationen aus.
   Pflichtfelder sind mit einem Sternchen (*) gekennzeichnet.

• Number*. This is a required field when a user with 'Admin' level permission on the RFI tool creates an RFI in the Open status. It is NOT required when users with 'Standard' level permission create a Draft RFI (see What is a 'Draft' RFI?).
  Notes:

  • If the RFI Prefix by Project Stage option is enabled, select a stage from the drop-down list (see How do I configure a prefix and starting number for a project's RFIs?).
  • If the option is NOT enabled, Procore will simply assign a number to the RFI in sequential order (see How does Procore assign numbers to RFIs?). 
  • To learn about the available options for RFI numbering, see What options do I have for numbering RFIs in Procore?

• Due Date. Enter or select a date from the calendar for the RFI response to be due. This field is only visible and available to users with 'Admin' level permissions on the project's RFIs tool.
  Note: The 'Due Date' field is automatically populated based on the default number of days specified on the RFIs tool's Configure Settings page. See Configure Advanced Settings: RFIs. The due date also respects which days are set as 'working days' for the project. See Set Project Working Days.

• Assignees. Select one or more users to be responsible for responding to the RFI. Mark the Make Response Required checkbox next to an Assignee's name to make their response to the RFI required. Note: Assignees with the current Ball In Court responsibility on an RFI can add other users as Assignees to the RFI or forward the RFI to another user for their review. See Add Assignees to an RFI as an Assignee on an RFI and Forward an RFI for Review.

• RFI Manager*. Select an RFI Manager from the drop-down list. See What is the RFI Manager role?
  Notes:

  • By default, the name of designated RFI Manager appears here. See Designate the Default RFI Manager for a Project's RFIs.
  • If you are a user with 'Admin' level permission on the RFIs tool, you may select yourself or another user with 'Admin' level permission from the list. 

• Distribution. Add users with 'Read-Only level permission or higher to the RFI's distribution list. Depending on the user's permission level, they can respond to the RFI using at least one of several methods. For details, see Respond to an RFI.

• Received From. Select the person from whom the RFI question was received from the drop-down list. 

• Responsible Contractor. This field is automatically prefilled with the company that is associated with the user selected in the 'Received From' field.

• Drawing Number: You can manually input a drawing number into this field. However, the recommended process to associate an RFI to a drawing is to Link an RFI to a Drawing.

• Location. Select the location pertaining to the RFI from the drop-down list. 
  Note: If Procore is configured to allow users to create locations (see Allow or Disallow Users to Create Locations Within a Tool), you can click the Create a New Location button at the bottom of the list. 

• Spec Section. Select the relevant section from your specification book. See Where do the selections from the 'Specification Sections' drop-down list come from?

• Cost Code. Select a cost code for the RFI. This links the RFI to the cost code, which is helpful later, should the RFI's scope of work affect the project's budget and result in a change order. See Create a Potential Change Order for a Prime Contract.

• Project Stage. Select the appropriate project stage for the RFI from the drop-down list. These stages are created by your company's Procore Administrator in the Company level Admin tool. See Add a Custom Project Stage.

• Cost Impact. Select one of the following options from the drop-down list. 

  • Yes. Select this option if you know the amount by which the cost will be impacted. Then enter a number in the $ box to indicate the cost impact.
  • Yes (Unknown). Select this option if you know the cost will be impacted, but the amount is not know. 
  • No. Select this option if there is no impact to the cost. 
  • TBD. Select this option if you have yet to determine if there is a cost impact. 
  • N/A. Select this option if the cost impact is not applicable to this RFI. 

• Sub Job*. Select a sub job from the drop-down list. For this list to be available, the sub jobs feature must be enabled. See Enable Sub Jobs on Projects for WBS.

• Schedule Impact. Select one of the following options from the drop-down list. 

  • Yes. Select this option if you know the number of days by which the schedule will be impacted. Then enter a number in the Days box to indicate the total number of calendar days.
  • Yes (Unknown). Select this option if you know the schedule will be impacted, but the number of days is not known. 
  • No. Select this option if there is no impact to the schedule. 
  • TBD. Select this option if you have yet to determine if there is a schedule impact. 
  • N/A. Select this option if an impact to the schedule is not applicable to this RFI. 

• Private. Select Yes or No from the drop-down list. Yes indicates the RFI(s) will be marked Private. No indicates the RFI(s) will NOT be marked Private. 

• Reference. An optional field that can serve as a helpful reference tag. 

• Custom Fields. If a user with 'Admin' level permission on the RFIs tool has configured custom fields to appear in your RFIs tool, those will appear in the creation page as shown. See Configure Settings: RFIs.

4. Klicken Sie auf eine (1) dieser Schaltflächen:

   • Create a Draft. If you want to create a 'Draft' version of the RFI, click this button. This saves the RFI as a 'Draft'. The Ball In Court responsibility remains with the RFI Manager and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?

   • ODER

   • Create as Open. If you want to create a new RFI as 'Open', click this button. The users designated as the RFI's Assignees have the first Ball In Court responsibility. The system shifts the Ball In Court responsibility to the users designated as the RFI's Assignees and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?

Zurück zu den Schritten

Erstellen Sie eine Rückfrage als Benutzer mit der Berechtigung „Standard“ mit der granularen Berechtigung "Als Rückfragen-Manager handeln".

1. Navigieren Sie zum Rückfragen-Tool des Projekts.
2. Klicken Sie auf +Erstellen.
3. Geben Sie im Abschnitt „Allgemeine Informationen“ Folgendes ein:
   Pflichtfelder sind mit einem Sternchen (*) gekennzeichnet.

• Number*. This is a required field when a user with 'Admin' level permission on the RFI tool creates an RFI in the Open status. It is NOT required when users with 'Standard' level permission create a Draft RFI (see What is a 'Draft' RFI?).
  Notes:

  • If the RFI Prefix by Project Stage option is enabled, select a stage from the drop-down list (see How do I configure a prefix and starting number for a project's RFIs?).
  • If the option is NOT enabled, Procore will simply assign a number to the RFI in sequential order (see How does Procore assign numbers to RFIs?). 
  • To learn about the available options for RFI numbering, see What options do I have for numbering RFIs in Procore?

• Due Date. Enter or select a date from the calendar for the RFI response to be due. This field is only visible and available to users with 'Admin' level permissions on the project's RFIs tool.
  Note: The 'Due Date' field is automatically populated based on the default number of days specified on the RFIs tool's Configure Settings page. See Configure Advanced Settings: RFIs. The due date also respects which days are set as 'working days' for the project. See Set Project Working Days.

• Assignees. Select one or more users to be responsible for responding to the RFI. Mark the Make Response Required checkbox next to an Assignee's name to make their response to the RFI required. Note: Assignees with the current Ball In Court responsibility on an RFI can add other users as Assignees to the RFI or forward the RFI to another user for their review. See Add Assignees to an RFI as an Assignee on an RFI and Forward an RFI for Review.

• RFI Manager*. Select an RFI Manager from the drop-down list. See What is the RFI Manager role?
  Notes:

  • By default, the name of designated RFI Manager appears here. See Designate the Default RFI Manager for a Project's RFIs.
  • If you are a user with 'Admin' level permission on the RFIs tool, you may select yourself or another user with 'Admin' level permission from the list. 

• Distribution. Add users with 'Read-Only level permission or higher to the RFI's distribution list. Depending on the user's permission level, they can respond to the RFI using at least one of several methods. For details, see Respond to an RFI.

• Received From. Select the person from whom the RFI question was received from the drop-down list. 

• Responsible Contractor. This field is automatically prefilled with the company that is associated with the user selected in the 'Received From' field.

• Drawing Number: You can manually input a drawing number into this field. However, the recommended process to associate an RFI to a drawing is to Link an RFI to a Drawing.

• Location. Select the location pertaining to the RFI from the drop-down list. 
  Note: If Procore is configured to allow users to create locations (see Allow or Disallow Users to Create Locations Within a Tool), you can click the Create a New Location button at the bottom of the list. 

• Spec Section. Select the relevant section from your specification book. See Where do the selections from the 'Specification Sections' drop-down list come from?

• Cost Code. Select a cost code for the RFI. This links the RFI to the cost code, which is helpful later, should the RFI's scope of work affect the project's budget and result in a change order. See Create a Potential Change Order for a Prime Contract.

• Project Stage. Select the appropriate project stage for the RFI from the drop-down list. These stages are created by your company's Procore Administrator in the Company level Admin tool. See Add a Custom Project Stage.

• Cost Impact. Select one of the following options from the drop-down list. 

  • Yes. Select this option if you know the amount by which the cost will be impacted. Then enter a number in the $ box to indicate the cost impact.
  • Yes (Unknown). Select this option if you know the cost will be impacted, but the amount is not know. 
  • No. Select this option if there is no impact to the cost. 
  • TBD. Select this option if you have yet to determine if there is a cost impact. 
  • N/A. Select this option if the cost impact is not applicable to this RFI. 

• Sub Job*. Select a sub job from the drop-down list. For this list to be available, the sub jobs feature must be enabled. See Enable Sub Jobs on Projects for WBS.

• Schedule Impact. Select one of the following options from the drop-down list. 

  • Yes. Select this option if you know the number of days by which the schedule will be impacted. Then enter a number in the Days box to indicate the total number of calendar days.
  • Yes (Unknown). Select this option if you know the schedule will be impacted, but the number of days is not known. 
  • No. Select this option if there is no impact to the schedule. 
  • TBD. Select this option if you have yet to determine if there is a schedule impact. 
  • N/A. Select this option if an impact to the schedule is not applicable to this RFI. 

• Private. Select Yes or No from the drop-down list. Yes indicates the RFI(s) will be marked Private. No indicates the RFI(s) will NOT be marked Private. 

• Reference. An optional field that can serve as a helpful reference tag. 

• Custom Fields. If a user with 'Admin' level permission on the RFIs tool has configured custom fields to appear in your RFIs tool, those will appear in the creation page as shown. See Configure Settings: RFIs.

4. Klicken Sie auf eine (1) dieser Schaltflächen:

   • Create a Draft. If you want to create a 'Draft' version of the RFI, click this button. This saves the RFI as a 'Draft'. The Ball In Court responsibility remains with the RFI Manager and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?

   • ODER

   • Create as Open. If you want to create a new RFI as 'Open', click this button. The users designated as the RFI's Assignees have the first Ball In Court responsibility. The system shifts the Ball In Court responsibility to the users designated as the RFI's Assignees and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?

Zurück zu den Schritten

Erstellen Sie eine Rückfrage als Benutzer mit der Berechtigung „Standard“

Wenn Sie ein Polier, Bauleiter oder Subunternehmer in einem Projekt sind, kann Ihnen Ihr Projektmanager oder Ingenieur die Berechtigung „Standard“ für das Rückfragen-Tool eines Projekts erteilen. Dadurch haben Sie die Möglichkeit, eine Rückfrage im Status 'Entwurf' zu erstellen und an die von Ihnen als Rückfragen-Manager benannte Person zur Prüfung zu senden. Diese Person kann dann Ihre Rückfrage überprüfen, sie in den Status „Offen“ versetzen und sie den entsprechenden Mitgliedern des Projektteams zur Beantwortung zuweisen.

Hinweise:

• Als Benutzer mit der Berechtigungsstufe „Standard“ sehen Sie NICHT alle Felder, die Benutzern mit der Berechtigungsstufe „Admin“ für das Tool zur Verfügung stehen.
• Wichtig! Wenn Sie über die Berechtigung „Standard“ für das Rückfragen-Tool verfügen und über die offizielle Antwort auf Ihre Rückfrage benachrichtigt werden möchten, müssen Sie in die Verteilerliste der Rückfrage aufgenommen werden. Wenn Sie kein Mitglied der Verteilerliste sind, werden Sie NICHT über die offizielle Antwort auf die von Ihnen erstellten Rückfragen benachrichtigt.

1. Navigieren Sie zum Rückfragen-Tool des Projekts.
2. Klicken Sie auf + Erstellen.
3. Geben Sie im Abschnitt „Allgemeine Informationen“ Folgendes ein:
   Hinweis: Erforderliche Felder sind mit einem Sternchen (*) gekennzeichnet.

• RFI Manager*. Select an RFI Manager from the drop-down list. See What is the RFI Manager role?
  Notes:

  • By default, the name of designated RFI Manager appears here. See Designate the Default RFI Manager for a Project's RFIs.
  • If you are a user with 'Admin' level permission on the RFIs tool, you may select yourself or another user with 'Admin' level permission from the list. 

• Distribution. Add users with 'Read-Only level permission or higher to the RFI's distribution list. Depending on the user's permission level, they can respond to the RFI using at least one of several methods. For details, see Respond to an RFI.

• Received From. Select the person from whom the RFI question was received from the drop-down list. 

• Responsible Contractor. This field is automatically prefilled with the company that is associated with the user selected in the 'Received From' field.

• Drawing Number: You can manually input a drawing number into this field. However, the recommended process to associate an RFI to a drawing is to Link an RFI to a Drawing.

• Spec Section. Select the relevant section from your specification book. See Where do the selections from the 'Specification Sections' drop-down list come from?

• Location. Select the location pertaining to the RFI from the drop-down list. 
  Note: If Procore is configured to allow users to create locations (see Allow or Disallow Users to Create Locations Within a Tool), you can click the Create a New Location button at the bottom of the list. 

• Sub Job*. Select a sub job from the drop-down list. For this list to be available, the sub jobs feature must be enabled. See Enable Sub Jobs on Projects for WBS.

• Schedule Impact. Select one of the following options from the drop-down list. 

  • Yes. Select this option if you know the number of days by which the schedule will be impacted. Then enter a number in the Days box to indicate the total number of calendar days.
  • Yes (Unknown). Select this option if you know the schedule will be impacted, but the number of days is not known. 
  • No. Select this option if there is no impact to the schedule. 
  • TBD. Select this option if you have yet to determine if there is a schedule impact. 
  • N/A. Select this option if an impact to the schedule is not applicable to this RFI. 

• Cost Code. Select a cost code for the RFI. This links the RFI to the cost code, which is helpful later, should the RFI's scope of work affect the project's budget and result in a change order. See Create a Potential Change Order for a Prime Contract.

• Cost Impact. Select one of the following options from the drop-down list. 

  • Yes. Select this option if you know the amount by which the cost will be impacted. Then enter a number in the $ box to indicate the cost impact.
  • Yes (Unknown). Select this option if you know the cost will be impacted, but the amount is not know. 
  • No. Select this option if there is no impact to the cost. 
  • TBD. Select this option if you have yet to determine if there is a cost impact. 
  • N/A. Select this option if the cost impact is not applicable to this RFI. 

• Reference. An optional field that can serve as a helpful reference tag. 

• Custom Fields. If a user with 'Admin' level permission on the RFIs tool has configured custom fields to appear in your RFIs tool, those will appear in the creation page as shown. See Configure Settings: RFIs.

4. Send for Review. Click this button to save your new RFI in the 'Draft' status and send it to the person you designated in the RFI Manager field. This shifts the Ball in Court responsibility to the RFI Manager.
   Note: As an RFI creator with 'Standard' level permissions on the project's RFIs tool, you can only edit the RFI's 'General Information' and 'Question' sections while the RFI's status is 'Draft'. When the RFI's status shifts to 'Open', only users with 'Admin' level permissions on the project's RFIs tool can edit the RFI.

Zurück zu den Schritten